Resplex Pty Ltd ABN: 81649132963, its subsidiaries and affiliates are committed to managing personal information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth) (Privacy Act).
This document sets out our policies for managing your personal information and is referred to as our Privacy Policy.
We are an Australian owned organisation that Managers Apartment Complexes.
We obtain personal information about you when you visit our website and when you contact us. You may provide us with basic information such as your name, date of birth, phone number, address and email address to enable us to send information, provide updates and process an order with us. We may also collect your credit card or bank account details (where you pay for any products by credit card, debit card, electronic transfer or direct debit).
We may also collect additional personal information you provide to us, or authorise us to collect, as part of your interactions and transactions with us.
Direct interactions: We collect information from you in a variety of ways, including when you interact with us electronically or in person, when you access our website, interact on our social media pages, use a contact form, telephone us or send us an email and when we provide our products or services to you. We may also collect personal information about you from other sources, such as third parties.
Automated technologies or interactions: We use traffic log and other cookies on the website. A “cookie” is a small file stored on your computer’s browser, which assists in managing customised settings of the website and tailored delivery of content. We collect certain information such as your device type, browser type, IP address, pages you have accessed on our websites and on third-party websites. You are not identifiable from such information.
This helps us to analyse data about web page traffic to:
You can use the settings in your browser to control how your browser deals with cookies. However, in doing so, you may be unable to access certain pages or content on our website.
Our website does not use encryption or other technologies to ensure the secure transmission of information via the internet. You are encouraged to exercise care in sending personal information via the internet as no internet based service can be completely secure and you use and transmit and exchange information at your own risk.
We collect personal information as reasonably necessary to carry out our business, which may include (but is not limited to);
When you provide us with your contact details, you give your express and informed consent to us using your personal information to provide you with information and to tell you about our products, services or events or any other direct marketing activity (including third party products, services, and events) which we consider may be of interest to you, whether by post, email, SMS, messaging applications and telephone (Direct Marketing Communications).
If at any time you do not wish to receive any further Direct Marketing Communications you may do this at any time by using the “unsubscribe” facility included in the Direct Marketing Communication or by contacting us at the details set out at the end of this document.
If you opt-out of receiving our Direct Marketing Communications, we may still contact you in relation to our ongoing relationship with you.
We will not transfer your personal information outside of Australia.
Providing us with your personal information is optional and you may be able to remain anonymous or use a pseudonym when interacting with us. However, it may not always possible for this to occur especially if we are providing you with products or services. We will inform you if you are unable to remain anonymous or use a pseudonym when dealing with us.
We maintain physical, electronic and managerial security to safeguard and secure your personal information from misuse, interference, loss and unauthorised access, modification and disclosure. Subject to the law, we take reasonable steps to destroy or permanently de-identify personal information if it is no longer needed for its purpose of collection.
The website may contain links to third-party websites. We do not have any control over and are not responsible for the content or privacy practices of websites that are linked to our website. You access and use any linked website at your own risk. You should read the privacy policies on any linked website and only access and use the linked websites if you agree to the terms of those privacy policies.
Please let us know if there are any errors in your personal information and keep us up-to-date with changes to your personal information (such as your name or address).
You are entitled to request access any personal information relating to you which we hold. You are also entitled to request that we correct such information if it is inaccurate, out of date, incomplete, irrelevant or misleading.
Please contact us via the details set out at the end of this document if you wish to access or correct any personal information we have about you. We will only decline your request where permitted or required under law including the Privacy Act.
You may contact us at any time if you have any questions or concerns about this Privacy Policy or about the way in which your personal information has been handled using the contact details at the end of this document.
If you are not satisfied with our response to your complaint, or you consider that we may have breached the Australian Privacy Principles or the Privacy Act, a complaint may be made to the Office of the Australian Information Commissioner. The Office of the Australian Information Commissioner can be contacted by telephone on 1300 363 992 or by using the contact details on the website www.oaic.gov.au.
We recommend that you visit our website regularly to keep up to date with any changes.
How can you contact us?
Our contact details are:
Privacy Officer
Address: 27/174 Barry Pde Fortitude Valley 4006
Email: pm@resplex.com.au
Phone: 07 3065 9858
This Privacy Policy was last updated on 03/09/21